Meet Tess. Healthcare Appointment Scheduling
Schedules patient appointment chains — specialist, lab, follow-up — with insurance pre-auth handling and no-show prediction.
Why Tess Exists
Healthcare scheduling inefficiency costs the US system $150 billion per year. Patients need chains: specialist, lab, follow-up. Insurance pre-auth adds 48-hour waits. Existing solutions are legacy software from the 2000s.
Purpose-Built for Healthcare & Medical
Appointment Chain Scheduling
Patient, specialist, lab, follow-up — Tess books the entire chain with correct spacing.
Insurance Pre-Auth Handling
Pre-auth needs 48 hours? Tess schedules the procedure after the wait period.
Provider Matching
Matches patient to provider by specialty, certification, and equipment.
No-Show Prediction
Predicts no-show risk and sends targeted reminders to reduce them.
Patient-Friendly Communication
Clear, calm messages. Patients scheduling procedures are stressed — Tess respects that.
HIPAA-Compliant
All communication follows HIPAA guidelines. Minimal data retention.
Who Uses Tess?
What You Can Do with Tess
Real scheduling scenarios Tess handles end-to-end.
Patient needs specialist referral, lab work, then follow-up chain
Tess books the entire chain with correct spacing — specialist on Monday, lab on Wednesday (48h pre-auth window), follow-up the following Monday for results.
Insurance pre-authorization requires 48 hours before a procedure
Tess schedules the procedure at least 48 hours after the pre-auth submission date, ensuring compliance without manual date math.
Patient has 30% historical no-show rate for morning appointments
Tess predicts the risk and sends targeted reminders — SMS 24h before, email morning-of, and suggests afternoon slots which have higher attendance for this patient.
Patient needs to see a cardiologist with specific certification and equipment
Tess matches the patient to available cardiologists who have the required certification and whose offices have the necessary equipment.
Telehealth appointment with a patient in a different timezone
Tess detects the patient's timezone, proposes times in their local time, and includes the video link in the confirmation.
Clinic needs to handle 40 appointment requests from a flu shot drive
Tess batch-schedules all 40, distributing across available slots, balancing provider load, and sending personalized confirmations to each patient.
Getting Started with Tess
Tell Tess what the patient needs
Describe the appointment type, specialist requirements, and any insurance or pre-auth constraints.
Tess finds the right provider and time
Tess matches the patient to qualified providers, checks availability, and respects pre-auth timing requirements.
Tess confirms with the patient
Clear, calm communication. Patients get confirmation with all details and targeted reminders to reduce no-shows.
Appointment chain is booked
The full care chain — referral, lab, follow-up — is scheduled with correct spacing. No manual coordination needed.
Frequently Asked Questions
How does Tess handle insurance pre-authorization timing?
Tess automatically schedules procedures at least 48 hours (or whatever the required window is) after the pre-auth submission date. No manual date math — Tess ensures compliance with insurance timing requirements.
Does Tess work with EHR systems like Epic or Cerner?
Tess works via email and calendar integration, running alongside your existing EHR. No system integration required — Tess coordinates scheduling without disrupting your clinical workflow.
What happens when a patient is a frequent no-show?
Tess analyzes no-show patterns and sends targeted reminders — SMS 24h before, email morning-of. She also suggests scheduling at times when the patient has historically better attendance rates.
How is Tess different from the scheduling module in our EHR?
EHR scheduling modules handle single appointments. Tess manages appointment chains (specialist, lab, follow-up) with correct spacing, handles insurance pre-auth timing, and predicts no-shows — things legacy EHR schedulers don't do.
Is Tess HIPAA-compliant?
Yes. All communication follows HIPAA guidelines with minimal data retention. Patient health information is never exposed in scheduling emails. Tess shares only the minimum necessary information for booking.
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