Frequently Asked Questions?
Check solution to the most common questions/ problems
What are the steps for the Onboarding process
Once you recieve your login information in email. Copy the password in the email and click on the Login link to login to TEAMCAL AI. or go to meet.teamcal.ai/user/start and enter your email. First time users need to setup the following.
- Profile Information
- City (so we get their timezone)
- Time Availability/ Working Hours
- Sync their Calendar
This is needed only first time they login.
How to Add Members in my Plan
To add Members you need to have a Team account (TeamSync, InterviewSync or ClientSync).
- Go to Settings tab (the bottom left Gear Icon)
- Go to Members card and Click Manage
- Add Member Email address or import from your calendar. Select whether you want the member to be a Team Organizer, which can create Teams or just a Member and Save
The Member will get an email with their login information to setup their account.
How to add multiple Calendars?
You need a Team Account or a SyncPro account for this. To add multiple Calendars to your account.
- Go to Settings tab (the bottom left Gear Icon)
- Go to Members card and Click Manage
- Select Sub-accounts in the top tab
- Add All your other Calendar Emails there. you will get an email for each Sub account with login / password.
Once you Setup your sub acccount, It will start showing up in your main account.
How To add a Zoom/Webex Meeting Link in the Meeting Scheduler?
You can add a Default Zoom/Webex Meeting link to all your Meetings.
- Go to Settings tab (the bottom left Gear Icon)
- Go to Meeting Defaults Card Click Add
- In the Meeting Default, add default subject (like Meet John etc.) and body, and in Location use Your Personal Meeting URL (see link below to find your personal meeting URL)
- Once you have your Default set, it will show up in all your meetings
Here is a link to get Zoom Personal Meeting ID Url and here for Webex Custom URL.
How do I install TEAMCAL AI App for Zoom/Webex?
Go to Zoom Marketplace or Webex App Hub and search for TEAMCAL AI. Sign-in to your account in Zoom/Webex Account and Add the App. Once added open your Desktop App for Zoom or Webex and View/Install the App in the App Sidebar. Learn more at https://teamcal.ai/zoom and https://teamcal.ai/webex
How to use Timeboxing?
Timeboxing is a feature available for InterviewSync and ClientSync plans. To use Timeboxing.
- Click on the Timebox Tab(the bottom left Time Icon)
- For First time user, Use the Timebox Wizard to create Your first 3 Goals and assign the time you want to spend per week on the Goals and Save
- Next time Go to TimeBox Tab, you see your Day
- Time block the Goals by dragging the goal from the left to the Day calendar on the Right
- This will block your Calendar for your Goals
Use Productivity Ring and Graph to see your progress weekly and Daily. Be more productivity
Your Question is not here?
Join our Slack Support Channel and get immediate answers. Or Schedule a call at https://id.teamcal.ai/i/go/gethelp. Check other ways to interact with support team in the bottom of the page.
Is my Calendar Data Secure?
We don't save your Calendar/Event Data in our Server. Calendar Events Data is pulled in real-time to find the available time and to show upcoming meetings. We use Enterprise Grade security for all the communications using HTTPS and Transport Layer Security(TLS).
Is my data encrypted in the Database?
All user login informations are encrypted by highest level of encrytion in AWS servers which can only be accessed by our Web application.
How do we maintain Platform Security and Compliance
TEAMCAL AI uses state-of-the-art industry-standard security practices and retains a minimal amount of customer data necessary to provide a great experience to our users. check our compliance and security policy for details.
Authentication
We have two mechanism for authenticating users, the first one use OAuth 2.0, an Industry standard to login using either Google, outlook or Hotmail accounts. The second one uses Login and password. These are encrypted and saved in a secure database.
What about Data encryption?
We have multiple approaches to secure user data.
- All connections from the browser to the TEAMCAL AI platform are encrypted in transit using TLS SHA-256 with RSA Encryption.
- All other important user information is encrypted as rest.
- TEAMCAL AI user passwords are stored as salted password hashes.
What about Physical Infrastructure Security?
The TEAMCAL AI application is hosted on AWS (Amazon Web Services). AWS is architected to be the most secure cloud computing environment available today. The core infrastructure is built to satisfy the security requirements of the military, global banks, and other high-sensitivity organizations. This is backed by a deep set of cloud security tools, with over 300 security, compliance, and governance services and features. AWS supports 98 security standards and compliance certifications, and all 117 AWS services that store customer data offer the ability to encrypt that data.
For additional information see: AWS Security
Do We Sell User Data?
We're not in the business of selling, renting out or trading your data with 3rd parties. All data collected is used to provide you with the Service only, and all your private data and intellectual property is always yours.
Where can we learn more about Security, Privacy and Terms of Use?
Please check details on TEAMCAL AI platform Security and Compliance here. Learn about TEAMCAL AI Privacy policy here and TEAMCAL AI Terms of Use here.